Choose a room, pick your date and time, review the price, and submit the booking from the same flow without bouncing between pages.
FAQ
Clear answers before you book.
This page covers the booking rules people ask first: how reservations work, what to bring, how guest checkout works, and what to know about rooms, equipment, and staff support.
Quick answers
Start with the issue in front of you
These are the fastest paths when a page is not obvious and you need to keep moving.
Booking not loading
Use Rooms first, then move into booking when the room looks right
Guest option
Continue as guest with just your name and phone number where supported
Need to change or cancel
Open My Bookings, then use the booking tools or Contact if you need help
Payment issue
Review the booking summary and Stripe status before trying again
Booking basics
Before you reserve
Booking length depends on the room and availability. Standard users can book up to 5 hours per day.
Yes. If a room has staff options available, you can add them during booking and see the updated price before you confirm.
Booking rules
How reservations are approved
Availability
Bookings are based on open room times and confirmed room setup
Required details
Select your space, date, time, and user category before checkout
Payment
Full payment is required before the session begins
Special projects
Projects with unusual setup, staffing, or access needs may require approval
Guest booking
Book without creating an account
Yes. On supported booking screens, you can keep going as a guest and enter only your name and phone number to complete the reservation.
It gives the team a reliable way to confirm details, follow up if a timing issue comes up, and help with your booking faster.
Yes. Guest bookings still create a booking record so you can review the reservation details and keep moving without a full account setup.
Arrival timing
What to expect when you show up
Plan to arrive 10 to 15 minutes early so you have time to check in, unload gear, and get settled before your session starts.
Late arrival still counts against the booked time. Arriving early is the safest way to make sure you get the most from your session.
Bring your files, drives, reference tracks, and any specialty gear you need. The room pages should help you match the space to your project.
Rates and deposits
Where pricing policy lives
Rates
Pricing lists the approved public room, full-space, and membership rates
Deposits
Pricing lists the current booking deposit amounts
Cancellations
Pricing is the source of truth for cancellation timing and deposit refunds
Need help
Contact the team before the session starts if something looks wrong
Rooms and staff
What matters before you choose a space
Check the room page for the best use case, capacity, and photo set so you can pick the space that matches your project.
Yes, as long as you stay within the room capacity shown on the room page and keep the session comfortable for everyone.
Add staff support when you want help with setup, room guidance, or a more hands-on session. If the room offers it, the booking flow will show it clearly.
Equipment
Before you use studio gear
Check the room page for the available setup, then bring your own files, drives, references, and specialty gear for the session.
Equipment rentals may require a credit card authorization and signed usage agreement before use.
Users may request a service engineer for podcasting, sound, photography, video, branding, or other production support, depending on availability.
Still unsure?
Send the team your question and book once you are ready.
The fastest path is usually to browse the room, review the FAQ, and then use the Contact page if you need a custom answer before reserving.